Frequently Asked Questions (FAQ)
What is the quality of our watches?
We offer models in both Japanese and top-class Swiss quality.
What is the difference between Swiss and Japanese quality watches?
The difference lies in the grade of steel used, as well as the manufacturing process. Japanese quality models use 316L steel, while Swiss quality is made from 904L steel, which is significantly more durable and corrosion-resistant. Swiss models are manufactured to higher accuracy and finishing standards.
Does the second hand run smoothly or does it tick?
Yes, the second hand sweeps with a frequency of 21,600 semi-oscillations per hour (bph).
Do I get a tracking number?
After we have processed the order within 1–2 days, we will send you the tracking number by email and will also keep you updated via your phone number. Processing until delivery can currently take 8–15 working days.
Do the watches have ceramic bezels?
Yes, if the authentic model features a ceramic bezel, this is also the case with our models.
Does the watch come with original packaging and papers?
Every watch purchased in our shop comes with a beautiful gift box.
How fast is the delivery time?
As soon as payment is confirmed, we process your order in our warehouse for 1–2 days. Subsequently, we ship it, which can take another 8–15 working days until it is delivered to you.
What type of glass do you use?
All our watches feature highly resistant, scratch-proof Sapphire crystal.
What movement do the watches have?
Depending on the chosen quality, our watches feature Japanese or high-quality ETA Swiss movements.
Are the watches waterproof?
Our Swiss watches are waterproof. However, our Japanese watches are only water-resistant; we do not recommend swimming or showering with them. Submerging the watches voids their warranty.
Contact
For any further questions, please email us at support@cronosluxury.com
