Privacy Policy
Last updated: 29 July 2025. Cronos Luxury operates this shop and this website to provide you as a customer with a personalised shopping experience. This Privacy Policy describes how we collect, use or share personal data when you visit or use the website, make a purchase or otherwise communicate with us.
What personal data do we collect or process?
Contact details: name, postal address, billing address, delivery address, telephone number and email address.
Financial data: credit/debit card and financial account numbers, payment card information, transaction details, payment method and confirmation details.
Account information: username, password, security questions, configurations and settings.
Transaction information: items you view, add to basket, purchase, return, exchange or cancel, as well as past transactions.
Communication with us: information you provide when communicating with us, for example, when you send a request to customer support.
Device information: device, browser or network connection, IP address and other unique identifiers.
Usage information: how and when you interact with or browse the Services.
Sources of personal data
Directly from you when you create an account, access or use the Services or communicate with us.
Automatically via the Services through cookies and similar technologies.
From our service providers and partners when they collect or process data on our behalf.
How do we use your personal data?
Provision, customisation and improvement of the Services, including fulfilling our contract with you, processing payments, executing orders, organising shipping and handling returns.
Marketing and advertising, to send promotional communications via email or SMS and to show you online advertising.
Security and fraud prevention, to authenticate your account and detect or prevent fraudulent or malicious activities.
Communication with you, to provide customer support and respond to your enquiries.
Legal reasons, to comply with applicable law or respond to lawful procedural steps.
How do we share personal data?
With Shopify and other providers that perform services on our behalf (IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners who provide marketing services and display advertising.
With third parties when you ask us or give consent to share certain information.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or insolvency, or to comply with applicable legal obligations.
Your rights and choices
Right of access: to request access to the personal data we hold about you.
Right to erasure: to request the deletion of personal data stored about you.
Right to rectification: to request the correction of incorrect personal data.
Right to data portability: to receive a copy of the personal data we hold about you.
Right to object and restriction of processing.
Withdrawal of consent at any time.
Security and retention of your data
No security measures are perfect or impenetrable, and we therefore cannot guarantee perfect security. How long we retain your personal data depends on various factors, including whether we need the data to manage your account, provide Services, comply with legal obligations or resolve disputes.
Contact
Should you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise one of your rights, please contact us by email at support@cronosluxury.com or by post at 30 N Gould St Ste R, Sheridan, WY 82801 — USA.
